We've got you covered

 The START package makes sure you're ready to go and fully resourced in each of the key areas:

 
 
  • Central Team identified & Key Executives briefed and processes documented
     
  • Designated in country telephone numbers ready to go
     
  •  Phone lines and IVR set up with local language recordings
     
  • Cloud based database telephony setup
     
  • Dedicated Recall CRM to house your Key Contacts, stakeholders and track activity
  • Mock recall program to run through whole communication process from initial call to executive reporting
     
  • Marketpoint Account Manager in place to provide central co-ordination and ensures that your START Team is kept up to date and fully rehearsed and ready to go
     
  • Multilingual Call Centre Agents available with ability to ramp up capacity as needed

 

 
 

 

It's easy for you to make a START now

Communicating with and reacting to your customers quickly during a recall is absolutely key in order to reassure them and maintain brand loyalty. The Marketpoint START package provides you with everything you need to set up global recall communication channels, so that you can react fast if a recall strikes.