We've got you covered

The START package makes sure you're ready to go and fully resourced in each of the key areas:

 

 
 
  • Central START team identified & Key executives briefed and processes documented

  • Designated in country telephone numbers ready to go

  •  Phone lines and Interactive Voice Response (IVR) set up with local language recordings

  • Cloud based database telephony setup for central control with global reach

  • Specialist Cloud CRM for central data control and management dashboards. Real time response updates and simplify progress reports

  • Contact Data fully audited and enhanced to comply with GDPR legislation.

  • Communication plan and process mapping 

  • Digital Approach ensures fast, streamlined response handling and end to end reporting: Digital Messaging, Click-thru and Web Form response handling, all tracked with dynamic dashboards and reporting on our cloud based CRM system.

  • Marketpoint Account Manager in place to provide central co-ordination and ensures that your START Team is kept up to date and fully rehearsed and ready to go

  • Multilingual Call Centre Agents available with ability to ramp up capacity as needed

  • Social Media monitoring and response 

  • Mock recall program to run through whole communication process from initial call to executive reporting

  • Access to network of subject matter experts and consultants 

 

 
 

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