Recall Ready
What are the core ingredients of the Recall Ready package
These are the main ingredients
we build into each recall ready system:
Consumer Engagement
Driving consumer engagement through a digital portal.
Our consumer portal gives direct access to consumers to check if they are affected by a recall. Using AI agents we can quickly confirm if they need to be part of the recall process and what steps they need to take.
Digital Approach
Gone are the days of paper notifications and waiting for mailed back responses.
Our digital tech approach ensures fast, streamlined response handling and end-to-end reporting: Digital messaging, Click thru and Web Form response handling, all tracked with dynamic dashboards and reporting on our cloud based CRM system.
Specialist Cloud Software
Central Data Control and Management Dashboards
Using MATCH, our AI processing tool, we build a comprehensive data pool identifying end consumers, linked to manufacturers, retailers and communication tools.
Multilingual Agents
Multilingual call centre agents available with the ability to ramp up capacity as needed.
Distributed capacity allows flexing to match the highly variable call traffic dynamic of a recall.
Cloud Telephony System
Phone lines and IVR set up with local language recordings.
Cloud based Database Telephony System with comprehensive call-routing specification, to cover global time-zones and different country requirements.
Special Numbers
Designated in-country telephone numbers ready to go.
A whole range of in-country freephone numbers already connected to the Cloud Telephony Management System, and ready to activate at a moment’s notice.
Social Media
The channel to gauge the temperature of your audience as it happens.
Social media resourcing and planning is a key element to listen and engage with your audience proactively
Logistics and Fulfillment
A complete end-to-end solution.
From initial contact to completing the last mile. Collection or delivery through our partner network provides global coverage.
Central Management
Marketpoint Account Manager in place to provide a single point of contact.
Ensures fast, centralised management with clear communication without horrendous email chains!
Book a Recall Ready Demo
Our software is intuitive to understand and will integrate into your existing infrastructure easily.
Book a quick demo to find out more here.
