Privacy Policy

Summary

Because our business is all about data, the protection of your data is of the upmost importance to us.

Our privacy policy is written to enable you to understand what data we collect from you and why, what is done with it and how we keep it safe.

If you have any questions about how we handle your data you can contact us at any time.  Our contact email address is dataprotection@mktpoint.com

Data Collection

We collect and store the data you voluntarily provide to us when registering for our services, using our website or by communicating with us through other channels.

This is personal data which is likely to include your name, email address, company name, company address and phone number. We maintain the confidentiality of your personal data at all times.

And we also collect data through the use of cookies which are small text files sent from our web server to your browser.

This data includes usage details such as frequency, duration and patterns of use. It also includes details relating to you as a visitor such as your Internet Protocol (IP) address, browser type and browser language.

Data Use

The purpose for collecting your data is for:   

·               arranging and administering services which you have applied for

responding to your requests                 

·               sending you marketing communications

·               internal reviews and reporting

·               statistical analysis including analysing visitor and user behaviour to improve user experience.

Our services are comprised of the following (our "Services"):

- Data Management

- Response Management

- NACCENT Global Contact Centre

- Marketpoint CRM 

When you use our Services you may provide us with your customers’ personal data, such as contact details.  We will not use this data in any way which has not been instructed by you.  Although we own the data storage, databases and website, you retain all the rights to your data.

The legal basis upon which we process your personal data before we are in a contract for our Services with you is either consent, where consent has been specifically obtained, or legitimate interest where you have expressed an interest in entering into a contract for our Services with us.

When we are in a contract with you, your personal data is processed on the legal basis of performance of a contract

We use the email address you provide to us to send you information about our products and services unless you ask us not to.  You can do this at any time by contacting us using the email address dataprotection@mktpoint.com

We will never sell your data.

For the sole purpose of providing our Services to you, we may need to share your personal data with our affiliates, service providers or business partners, for example, for data storage or for database management.  

We ensure that our affiliates, service providers and business partners comply with our privacy policy and uphold appropriately high levels of security and confidentiality when dealing with your data. 

For any other purpose, we share your data with third parties only where we have your express consent to do so.

In a limited number of cases we may be obliged to disclose your personal data by law or where there is a change in ownership.  

Where our website contains external links, our privacy policy will not cover how your data is processed on these websites.  We encourage you to read the privacy policies published on them.

To provide our Services to you, we may require the use of third-party services outside of the UK.  Where this is the case we ensure that robust safeguards are in place to protect your data and ensure that it is only processed in compliance with current legal requirements.                 

We work with companies that operate within government-backed schemes such as the EU-US Data Privacy Framework whenever possible.  We also enter into Standard Contractual Clauses which are clauses approved by the European Commission and the UK government for the transfer of personal data outside the EU and UK.

In accordance with current legislation we implement appropriate technical and organisational measures to ensure the safety of your personal data.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data.

We collect only the minimum amount of personal data which is necessary to provide the Services you have requested from us.

We store your data in accordance with our data retention policy and for no longer than necessary.  

Whilst we are unreservedly committed to maintaining the confidentiality and integrity of your data, we cannot guarantee that your data will be secure from intrusions and unauthorized release to third parties.

Your Rights If you are a California resident, please read about your rights here. 

You have rights as an individual which you can exercise in relation to the information we hold about you, including the right to:

• access to your personal data;

• correct incomplete or inaccurate data we hold about you;

• ask us to erase the personal data we hold about you;

• ask us to restrict our handling of your personal data;

• ask us to transfer your personal data to a third party;

• object to how we are using your personal data; and

• withdraw your consent to us handling your personal data.

If you would like to exercise any of these rights, please contact us at dataprotection@mktpoint.com

You also have the right to make a complaint to the UK Regulator at the Information Commissioner’s Office www.ICO.org.uk.

Our full address and contact details are:  Marketpoint (Europe) Limited, Lily Hill House, Lily Hill Rd, Bracknell, RG12 2SJ, United Kingdom, Telephone: +44 1344 350 250. Email:  dataprotection@mktpoint.com

Our privacy policy is regularly reviewed and updated where necessary.  We will notify you of any substantial changes by announcement on our website.