We've got you covered


The START package makes sure you're ready to go and fully resourced in each of the key areas:


  • Central START team identified & Key executives briefed and processes documented

  • Designated in country telephone numbers ready to go

  •  Phone lines and Interactive Voice Response (IVR) set up with local language recordings

  • Cloud based database telephony setup for central control with global reach

  • Specialist Cloud CRM for central data control and management dashboards. Real time response updates and simplify progress reports

  • Contact Data fully audited and enhanced to comply with GDPR legislation.

  • Communication plan and process mapping 

  • Digital Approach ensures fast, streamlined response handling and end to end reporting: Digital Messaging, Click-thru and Web Form response handling, all tracked with dynamic dashboards and reporting on our cloud based CRM system.

  • Marketpoint Account Manager in place to provide central co-ordination and ensures that your START Team is kept up to date and fully rehearsed and ready to go

  • Multilingual Call Center Agents available with ability to ramp up capacity as needed

  • Social Media monitoring and response 

  • Mock recall program to run through whole communication process from initial call to executive reporting




It's easy for you to make a START now

Communicating with and reacting to your customers quickly during a recall is absolutely key in order to reassure them and maintain brand loyalty. The Marketpoint START package provides you with everything you need to set up global recall communication channels, so that you can react fast if a recall strikes.