Launching Recall Ready: A new way to cut product recall costs and chaos

When a product recall hits, the real damage isn’t just financial - it’s reputational. Confusion spreads. Customers get angry. Regulators circle. And suddenly, a bad situation turns into a full-blown crisis.

That’s why we created Recall Ready - a new, market-first solution designed to take the pain, cost, and chaos out of recalls. Built for brands that want to control their response, cut costs, and protect customer trust, Recall Ready brings a smarter approach to product recall management.

Officially launched today and available to companies in the UK and US, Recall Ready pulls together all the critical moving parts brands need to handle a recall properly before a crisis forces them into action.

Why brands need to rethink recall readiness

Too many brands are gambling with their future, assuming they’ll be ready when the time comes. But product recalls rarely happen neatly. Outdated customer data, disconnected teams, legal panic at midnight, these are the realities we see far too often. The truth is simple: being reactive costs you. It costs you time. It costs you money. It costs you customers. And it can take years to rebuild what’s lost.

Recall Ready is here to change that — giving brands a new, proactive toolkit for faster, sharper recall crisis response.

A new, smarter approach to product recall management

Recall Ready isn’t just another bolt-on or manual checklist. It’s a fully integrated, software-driven system that combines:

  • CRM and loyalty programme alignment

  • Employee recall training and readiness

  • Cross-border regulatory co-ordination

  • Pre-approved customer communication templates

  • Seamless connection across legal, operations, marketing and customer service teams

By connecting all the key players and systems before a recall strikes, brands can dramatically slash confusion, costs, and recovery time. It’s recall cost reduction with speed, compliance, and customer trust at its core.

How brands are using AI to avoid a social media crisis

How brands are using AI to avoid a social media crisis

“Brands can no longer simply monitor news feeds to stay ahead of breaking news and trends.”

— Neil Steinberg, vice president of public relations and communications sales at Dataminr

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Crisis Management – Reduce impact on your brand

Crisis Management – Reduce impact on your brand

It’s all very well being told to 'keep calm and carry on' in the face of a crisis, but when it's your company involved, your team, stakeholders and customers will undoubtedly be stressed and concerned. It is likely that a plan of action will be needed immediately and a team to be sprung in to action to execute it, things will be getting tough for a while…

Did you know there are ways you can reduce the negative effect a crisis can have on your brand and company? Although we all hope that such preparation won’t be needed, should the dreaded day come, you’ll be thankful that you had the basics in place to ensure the crisis was handled in the right way and with as little brand impact as possible. The 3 steps highlighted below should be implanted as part of you crisis contingency plan. Top tip: Forward planning is key. 

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Product Recalls: Lets get Digital

Product Recalls: Lets get Digital

Moving with the times

With so many aspects of organisations moving away from paper and into the digital age, it seems that the management of product recalls hasn’t quite kept up. A product recall is a serious task for any company to undertake. They therefore deserve the same technical considerations and process management as other areas of the business, instead of being managed with outdated processes such as spreadsheets and paper responses.

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